FAQs / T&Cs
How To Order
How does it all work?
We deliver fresh & preserved bouquets of flowers all over Singapore* daily starting from $44.90 per bunch. Standard delivery is free!
Our Omakase-style flower arrangements come in different sizes and colour styles for you to choose from - suitable for all occasions whether as a gift to someone or to brighten up your own home!
Will my bouquet look like the one in the gallery?
We do Omakase-style flower arrangements - no one arrangement will be the same. Flowers used will depend on the available flowers on the day and the florist’s picks!
How do I know what the bouquet will look like?
You won’t! That’s the fun part for both you and our florists! Our customers trust us to create something wonderful every single day. Visit our Facebook or Instagram to see some of our past creations and to get a feel of our style and sizes of our bouquets.
Your arrangement may not look exactly like the gallery photos but they will be just as beautiful.
Can I request for specific flowers to be / not to be in my bouquet?
If you have specific flowers you would like us to include in your bouquet, do reach out to us or leave a remark on the check out page! However, please note that as much as we’ll try our best to fulfil them, we are unable to guarantee they will be included.
If you have specific flowers you would like us to avoid, do also leave a remark on the check out page!
Do you provide same-day delivery?
Yes, we do! Order before 11.30am for same-day delivery!*
*Delivery slots may be closed earlier, so do place your order in advance!
What is included in my order?
Your order will include your bouquet (of course), a message card, flower care instructions, flower food and plenty of water to keep them hydrated!
Fret not - invoices / receipts are not included in the delivery to the recipient.
Are the prices on the website nett?
Yes, prices stated on the website are nett.
Do you manage corporate orders?
Yes, we do! Drop us an email with your requirements for a quotation!
Do you take in wedding / bridal orders?
Yes, we do! Drop us an email with your requirements for a quotation or fill up this form.
Flower Subscription Services
How does it all work?
We offer flower subscription services for our daily bunches at a discounted rate!
Each subscription consists of 4 deliveries and a vase (except small sub). Your subscription ends once the 4 deliveries are made.
Select the subscription bunch, select the first delivery date and time-slot, and leave the rest to us!
Should you require long-term flower subscription services, do drop us an email!
Subscription Delivery Frequency
Weekly: Delivered once every week on the same day as first selected delivery day (e.g. every Tuesday 10am - 2pm).
Bi-weekly: Delivered once every 2 weeks on the same day as first selected delivery day (e.g. every Tuesday 10am - 2pm).
Monthly: Delivered once every month on the same date as first selected delivery date (e.g. every 15th of the month 10am - 2pm).
Do you do corporate flower subscription services?
Yes, we do! In fact, we already have a number of business clients who we deliver to on a weekly basis.
We can customise the subscription services based on your requirements (size, style, colour theme, vase, frequency etc)!
Drop us an email with your requirements for a quotation!
Cancellation / Refund
For any reasons you decide to cancel the subscription mid-way, please note that you will be charged at the original price of the bunches and vase as listed on the website, without discount.
All cancellations / refunds are subjected to a 10% administration fee.
Cancellations made less than 24 hours in advance are subjected to only a 50% refund as flowers are perishable items.
Medium Subscription $296.40 (with 5% subscription discount)
- Includes 4x Medium Bunch (retail price $78 per bunch)
- Includes 1x 1020 Vase (retail price $12 per vase)
If you cancel the subscription after 1 delivery, you will be charged:
$78 (1 Medium Bunch) + $12 (1 1020 Vase) = $90
You will be refunded:
$296.40 - $90 = $206.40
$206.40 - 10% (administrative fees) = $185.76
Delivery & Self-collection
Do you accept walk-in purchases?
Strictly no walk-in purchase allowed. Please place an order in advance through the website.
Delivery time-slots & Order cut-off time
All orders comes with complimentary standard delivery. Standard delivery time-slots are as below:
Monday - Friday
10am - 2pm (order cut-off same-day 6am*)
2pm - 6pm (order cut-off same-day 11.30am*)
6pm - 10pm (order cut-off same-day 11.30am*) (NA on PH)
10am - 2pm (order cut-off same-day 6am*)
2pm - 6pm (order cut-off same-day 6am*)
11am - 3pm (order cut-off Saturday 6am*) (NA on PH)
*Note: Delivery slots may be closed earlier, so do place your orders early to avoid disappointments!
*Note: Delivery time slots may differ for collaboration bundles.
Express delivery with 1 hour delivery timeframe (i.e. 1pm - 2pm) is available at an additional $25 charge.
Can I specify a delivery time?
Unfortunately we’re not able to do timed deliveries as our couriers go by the most efficient route of the day. It’s good for the environment and it helps keep the price of our flowers down.
You can however opt for an express delivery of 1 hour timeframe at an additional $25.
We deliver for free Singapore-wide. To homes, businesses, schools etc. There are some restricted areas such as military zones and airports, where our couriers cannot go, so check to make sure your delivery address can be reached.
Areas we cannot go includes:
• NCID • Lim Chu Kang • Airline Road • Airport Cargo Road • Alps Avenue • Brani Terminal Avenue • Jurong Island • Khusu Island • Pulau Damar Laut • Pulau Busing • Pulau Tekong • Pulau Sakeng • Pulau Sebarok • Pulau Ubin • Rifle Range • St John Island • Penjuru • Tuas Island • Any Military and Government bases, that requires clearance.
We are also currently unable to deliver to hospitals and/or other medical facilities due to strict COVID-19 measures.
How do I know my flowers have been delivered?
You will receive an email notification, do check your spam inbox just in case.
Our couriers strive their very best to deliver your flowers within the timeframe you’ve selected. In any case of significant delays due to unforeseen circumstances, we will be sure to inform you beforehand.
What happens if nobody is home to receive the flowers?
Please note that it is your responsibility to ensure the recipient / someone is available to receive the flowers on the selected delivery date and time-slot.
Due to Singapore's hot and humid climate, we have designed the wrapping for the flowers to contain enough water to last. Our courier will do their best to find a cool and shady spot.
If there is a particular place you would like us to leave the flowers (e.g. at a guard house or with a neighbour), do state this in the delivery instructions section during check out. Please make sure you have also informed the relevant person about this. We will not be liable for any losses or damages to the arrangements if it was still intact upon delivery.
In the case where, we are unable to reach the recipient / sender or find a safe place to leave the flowers, our courier will only wait for 5 minutes for a response, before having to move on to the next delivery. Any re-deliveries required will incur an additional $10 re-delivery fee, and delivered no later than the next working day as the flowers are perishable items.
In the case where incorrect or insufficient address was provided, a $10 re-delivery fee will be incurred.
Please note that it is your responsibility to ensure the recipient’s name, contact and delivery address provided is correct.
If the delivery timings doesn’t work for you, you can opt to pick up the flowers up at our studio. Opt for pick up at the check out page to select the date and time. Please come within the selected time.
We are located at:
362 Upper Paya Lebar Road
Cancellation / Refund
Help! There’s a problem with my order! What can I do?
OK, don’t panic. First, email us as soon as you can with your order number. Put ‘Help’ in the title if you think it will.......‘help’.
We know that sometimes a recipient leaves work early, is sick or has moved offices. Because we operate on super-quick turn around times, we really need 24 hours notice to change or cancel an order. But we’re lovely people here at Urban Meadow, so if the flowers haven’t already left the studio, we’ll do our best to accommodate any change.
You can reach us at firstname.lastname@example.org or via our Contact Form.
What if I'd like to cancel my order?
To make a cancellation, kindly contact us at email@example.com with your order number UMXXXX. All cancellations / refunds are subjected to a 10% administrative fee. Cancellations made less than 24 hours in advance will be subjected to only a 50% refund as flowers are perishable items.
How long will the flowers last?
Due to Singapore's hot and humid climate, we have designed the wrapping for the flowers to contain enough water to stay hydrated for as long as possible!
Depending on the types of flowers, environment and flower care, they usually last around 3-5 days.
Depending on the environment and flower care, they usually last around 3-6 months.
How should I look after my flowers?
To make your blooms last longer, always keep the blooms in a clean vase of water & keep them in a cool area!
Rinse and clean the vase thoroughly every 2-3 days, or when the water starts to turn murky.
Trim the flower stems. Fill a vase with water and add some flower food.
Remove any dead foliage or flowers submerged in water too prevent bacteria growth.
Preserved and Dried Flowers
Do not water the preserved flowers!
Avoid humid environment & getting moisture onto the preserved flowers.
Avoid direct sunlight.
Dust lightly to clean.
What is Blossoms Reward?
To thank you for your loyal support, we have launched a loyalty program where you can earn Blossom points with every purchase and enjoy greater savings!
How to earn Blossoms?
- Sign up for an account with us.
- Follow & Like us on our social media accounts.
- Place an order.
- Refer a friend
Earn Blossoms with every purchase. Redeem discount codes using Blossoms for your future purchases!
Blossoms Rewards are only available for website purchases.
I've ordered with UMF previously, can I get my Blossoms from my past purchases?
Thank you for your constant support to UMF! We have not forgotten about you.
Please get in touch with us and we’ll get your past purchases credited to Blossoms.
*Blossoms will only be credited for purchases made from 1st Jan 2023 onwards.
*Blossoms will not be credited if there are no records of past purchases.
Are the Blossoms transferrable?
No, the Blossoms points are strictly non-transferrable.
Kindly reach out to us at firstname.lastname@example.org should you have any feedbacks.
If you love our arrangements, we would greatly appreciate it if you could leave us a google review. To thank you, we’ll give you a 10% promo code for your next purchase.