FAQs

1. How does it all work?

We deliver fresh bouquets of flowers all over Singapore each weekday from $38 per bunch, including free delivery.

We sell one style each day in 3 different sizes, suitable for all occasions whether as a gift to someone or to brighten up your own home.

Gathered fresh every single day so they last longer.

2. How do I know what the bouquet will look like?

Our customers trust us to create something wonderful every single day. Visit our Facebook or Instagram to see some of our past creations and to get a feel of our style and sizes of our bouquets.

Your flowers may not look exactly like the gallery photo's but they will be just as beautiful.

3. What size are the bouquets?

Our bouquets come in 3 sizes each day - Small, Medium & Large, suitable for all occasions.

4. What is in the bouquets?

Each bouquet is full of the freshest most seasonal flowers and foilage, picked fresh from the Singapore flower markets each morning.

The bouquets are arrange by hand, secured with natural twine and come beautifully wrapped with a message card, care instructions, flower food and plenty of water to keep them nice and fresh.

The whole bundle comes delivered in a neat paper bag, making it easy to carry home. You can leave the bouquet for a day or so in it's original wrapping or until you get home and put the flowers in a vase. By keeping the twine tie in place, the bouquet retains it's shape, but of course you can cut the twine and arrange the bouquet across a number of vases.

5. Can I select the flowers to be included in the bouquet?

We select the freshest and most seasonal flowers from the Flower Markets on the day of delivery. Unfortunately, this means it's not possible to request certain types of flowers. However, trust us to create a beautiful fresh bouquet.

6. How come your flowers are such good value?

We make beautiful bunches from the most fresh/seasonal flowers available on the day.

We don't hold stock overnight which means you always get the freshest flowers, and there is no waste as any flowers that are not sold on that day are given away to wonderful people in Singapore who deserve them.

We are also totally online which makes it super easy for you and less expenisve for us as we don’t have shop rent to pay for.

Fresh, seasonal flowers, with no waste and a great online experience means we can offer great value flowers for all occasions.

7. Are the bouquets always the same price?

Yes, our bouquets each day are $38, $68 & $98 and includes free delivery.

We will often have special seasonal bouquets which maybe at different prices, e.g. Christmas, Chinese New Year, Valentines, etc. Sign-up to our Newsletter and we will notify you when our special bouquets are available.

8. How much is delivery?

Delivery is free of charge! This normally occurs in the afternoon of day of delivery and before 5.30pm for office addresses.

9. Do you deliver to my area?

Yes, we deliver for free Singapore wide. To homes, businesses, schools etc. There are some restricted areas such as military zones and airports, where our couriers cannot go, so check to make sure your delivery address can be reached.

We currently do not deliver to hospitals due to stricter COVID-19 measures.

Areas we cannot go included:

• Airline Road • Airport Cargo Road • Alps Avenue • Brani Terminal Avenue • Jurong Island • Khusu Island • Pulau Damar Laut • Pulau Busing • Pulau Tekong • Pulau Sakeng • Pulau Sebarok • Pulau Ubin • Rifle Range • St John Island • Penjuru • Tuas Island • Any Military and Government bases, that requires clearance.

10. When will my flowers be delivered?

Orders are dispatched from our studio at 1pm and the majority are completed by 5:00pm.

The latest your flowers will arrive is 6pm to residential addresses. Our drivers do their very best to deliver to all other addresses by 5pm. We confirm delivery via email and may contact you via phone or email if there is a problem.

11. Can I specify a delivery time?

Unfortunately we’re not able to do timed deliveries as our couriers go via the most efficient route on the day. It’s good for the environment and it helps keep the price of our flowers down.

12. How do I know my flowers have been delivered?

When your bouquet is delivered you’ll receive an email to confirm they have arrived safely. This might be slightly later than the actual time delivered because we don't want our couriers driving and typing at the same time.

13. What happens if nobody is home to receive the flowers?

Due to Singapore's hot and humid climate, we have designed the wrapping for the flowers to contain enough water to last, and so we can leave the flowers at front door, nice and happy until someone gets home. We will do our best to find a cool and shady spot too.

If there is a particular place you would like them kept (e.g. a guard house or with a neighbour), then add this to the delivery instrutions section during the check-out and please make sure you have informed the relevant person about this.

If we can't contact the recipient or find a safe place to leave the flowers, we will then need to re-deliver at another time, which may incur a re-delivery charge.

14. I want to send flowers at the weekend, can you help?

We only deliver Monday to Friday. But there are flower wholesalers open to the public at the weekend, so go out and get creative!

15. What if I want to order multiple bouquets?

We are more than happy to deliver multiple bouquets to one or more addresses. If it's the latter, you can process the orders separately as our current platform doesn't allow for a one-time payment. Otherwise, feel free to use the Contact Us form to get in touch and we'll send you a manual invoice.

16. Help! There’s a problem with my order! What can I do?

OK, don’t panic. First, email us as soon as you can. Put ‘Help’ in the title if you think it will.......‘help’.

We know that sometimes a recipient leaves work early, is sick or has moved offices. Because we operate on super-quick turn around times, we really need 24 hours notice to change or cancel an order. But we’re lovely people here at Urban Meadow, so if the flowers haven’t already left the building, we’ll do our best to accommodate any change.

You can reach us at hello@urbanmeadow.com.sg or via our Contact Form.

17. How should I look after my flowers at home?

The wrapping contains enough water to keep the flowers happy for at least 1-2 days, but we recommend removing the wrapping and placing the flowers in fresh water by the end of the day.

All our bouquets are hand tied, so once you remove the wrapping they will stay in the same arrangement and look fantastic. If you want to spread the flowers across multiple vases around your home, you can just cut the twine tie.

To help your flowers look amazing for longer, we recommend the following simple steps:
  1. Always use a sparkling clean vase that has been washed in hot, soapy water and rinsed well. This will help remove any micro-organisms.
  2. Fill your vase about 1/2 way with fresh water and dissolve the flower food we have provided with your bouquet.
  3. Remove any leaves/greenery from any part of the stem that will be submerged in the water. This will help to keep the water cleaner for longer.
  4. Using a sharp knife or scissors to cut off the bottom 2cm of your stems. You should cut on a 45 degree angle as this gives the stem a larger surface to drink the water. Even better, cut them underwater in a bowl to prevent air from going into the stems and causing a blockage.
  5. Replace the water, clean the vase and trim a bit from the stems every couple of days, as described above, so that your flowers receive a steady flow of fresh water.
  6. Some flowers and foliage can be dried and re-used so you can get even more enjoyment out of them. Look out for ones that naturally dry out rather than wilt. Place them in a dry room on some paper and wait a week or so for all moisture to dissipate. Then you can cut them and rearrange as you please – just keep them dry. There’s not much more to it – just have a go and discover the inner florist in you!

18. Do you manage corporate orders?

Yes, we do. In fact, we already have a number of business clients who we deliver to on a weekly basis.

The bouquets are the same style and sizes as you can order today, but we include vases and provide a delivery, set-up and replace service each week.

Please contact us via the Contact Us form to discuss your needs further.